MEND DESK · For property managers and multi-site businesses
Your repairs department, without the department.
Mend Desk plugs into your phone line, inbox and WhatsApp. Every repair request from your tenants or staff comes to us, gets triaged and priced, and is fixed by our trades. You see everything; you only step in when you want to.
- Channels
- Phone, email, WhatsApp, web form
- Answered
- 24 hours a day, 7 days a week
- Set up
- Within a week
- Pilot
- 90 days on one building, £0 platform fee
How a request flows
From "it's leaking" to "it's fixed", with nobody retyping anything.
- Tenant reportsCalls, emails or WhatsApps a photo, any time
- Mend Desk triagesTrade, urgency, location and photos captured
- PricedFixed price from your schedule of rates
- ApprovedAutomatic under your limit, or one tap on WhatsApp
- Trade assignedBest qualified, nearest, available
- Tenant booksPicks a slot, gets reminders
- FixedBefore and after photos, signed off
Emergencies skip approval and go straight to our on-call trade, with you notified.
What it does
Built for landlords, agents and estates.
- Answers tenants in your agreed wording, in your name or ours
- Asks for photos and video so most jobs are priced without a visit
- Spots tenant-responsibility issues and replies accordingly
- Applies your approval limits per property or landlord
- Tracks response-time clocks and alerts before a deadline is missed
- Books gas, electrical, fire and water certificates before they expire
- Builds an asset register for every building as jobs are done
- Lets agents add their management fee before invoicing landlords
Your portal
42Jobs raised
39Completed
3h 12mAvg. attend, urgent
| Job | Property | Status |
|---|---|---|
| 0418 | Flat 4, Wilmslow Rd · Radiator valve | Done |
| 0421 | 12 Park Lane · Extractor fan | Booked Thu |
| 0423 | Block B, Hale Court · Fire door closer | Awaiting approval |
| 0409 | 3 Mill St · Gas safety certificate | Due in 6 days |
Pricing
Simple, and priced to save you time.
PILOT
90 days, one building
No platform fee. Jobs charged at your schedule of rates. Walk away with all your data if it isn't for you.
MEND DESK
Per unit, per month
A small monthly fee per property covers the desk, portal and reporting. Jobs at schedule rates.
MEND DESK + PPM
Fixed monthly per site
Add planned maintenance and compliance for a single fixed monthly price per building.
See Mend Desk working on your portfolio.
A 20-minute call and a live demo. If it fits, we run a 90-day pilot on one building with no platform fee.