Every tenant repair, handled for you.
Your tenants report repairs straight to Mend Desk by phone, email or WhatsApp. We triage, price from your agreed rates, send a vetted trade and close every job with photos. Your team approves instead of chasing.
- Start with
- A 90-day pilot, no platform fee
- Emergencies
- Attended within 4 hours, 24/7
- Every job closed with
- Before and after photos
- Covering
- Cheshire and Greater Manchester
We know the problems.
How we look after you.
- A dedicated repair line, inbox and WhatsApp in your name or ours
- Jobs under your approval limit go ahead automatically
- Anything above comes to you on WhatsApp with a fixed price
- Before and after photos on every job, ready to forward to landlords
- Gas, electrical and alarm certificates tracked and booked per property
- Monthly report: jobs, response times, spend by property
- Tenants or staff report itBy phone, email, WhatsApp or web form, to a line in your name or ours.
- We triage and priceTrade, urgency and a fixed price from your schedule of rates.
- You approve, or it's automaticUnder your limit it goes ahead; above it you approve on WhatsApp.
- Fixed, photographed, reportedBefore and after photos, and a monthly report by property.
The work we do for you.
Handyman and small repairs
Doors that stick, shelves to put up, a loose handrail, a patch of wall to fill.
From £65 a visitSVC-03 · ReactivePlumbing
Everyday plumbing repairs for homes and commercial premises: taps, toilets, leaks, blockages, radiators and water heaters.
From £75 a jobSVC-04 · ReactiveElectrical repairs
Electrical repairs and small installations by registered electricians: faulty sockets, lighting, fault-finding and new fittings, certified where required.
From £75 a jobSVC-07 · ReactiveVoid and turnaround works
We take a property from keys returned to ready for the next tenant: repairs, decorating, cleaning and certificates, managed as one job with one price.
Quoted per jobSVC-13 · ComplianceGas safety and heating
Landlord gas safety checks, boiler servicing and heating repairs by Gas Safe registered engineers, with renewals booked automatically.
From £75 a certificateSVC-14 · ComplianceElectrical testing
Electrical installation condition reports, portable appliance testing and emergency lighting tests, with any remedial work quoted on the spot.
From £150 an EICRSVC-08 · ReactiveEmergency call-outs
Major leaks, break-ins, loss of power or water, unsafe structures.
From £120 call-outSVC-06 · ReactivePainting and decorating
Rooms, communal areas, offices and shopfronts, repainted quickly and tidily.
Quoted per jobWhat we commit to.
| Priority | What it covers | We attend within |
|---|---|---|
| Emergency | Risk to people or the building, insecure premises, no heat in winter, no water or power | 4 hours, 24/7 |
| Urgent | Problems affecting use of the property: leaks under control, a broken toilet, faulty lighting | 24 hours |
| Routine | Everything else, booked at a time that suits the tenant or occupier | 5 working days |
What people ask us.
Can we keep our existing contractors?
Yes. Many agents start by routing every request through Mend Desk and giving us the jobs their contractors are slow on. Your contractors can be added to the system too.
Can we add our management fee to invoices?
Yes. The portal lets you add your fee to each job before it goes to the landlord, so your margin stays intact.
Who speaks to the tenant?
We do, in your agreed wording. The tenant books their own slot, gets reminders and is told when the job is done. You see the full conversation in the portal.
See Mend Desk working on your portfolio.
A 20-minute call and a live demo. If it fits, we run a 90-day pilot on one building with no platform fee.