FOR-12 · Housing associations and councils

A responsive local partner for repairs and voids.

We support housing associations, councils and their main contractors with responsive repairs, void works and planned programmes across Cheshire and Greater Manchester.

Book a demo See Mend Desk

Start with: A 90-day pilot, no platform fee
Emergencies: Attended within 4 hours, 24/7
Every job closed with: Before and after photos
Covering: Cheshire and Greater Manchester

What gets in the way

We know the problems.

Repair backlogsPeaks in demand leave tenants waiting and targets missed.

Void turnaround timesEvery empty home means lost rent and a family waiting.

Evidence of workRegulators and residents expect proof that repairs were done and done well.

What you get

How we look after you.

Extra capacity for responsive repairs and voids at agreed rates
Work orders received from your system or ours
Photos and timings on every job for your records
Damp and mould inspections and remedial repairs
Local operatives who know the area

How it works

Tenants or staff report itBy phone, email, WhatsApp or web form, to a line in your name or ours.
We triage and priceTrade, urgency and a fixed price from your schedule of rates.
You approve, or it's automaticUnder your limit it goes ahead; above it you approve on WhatsApp.
Fixed, photographed, reportedBefore and after photos, and a monthly report by property.

Services for public sector

The work we do for you.

SVC-07 · Reactive

Void and turnaround works

We take a property from keys returned to ready for the next tenant: repairs, decorating, cleaning and certificates, managed as one job with one price.

Quoted per job SVC-03 · Reactive

Plumbing

Everyday plumbing repairs for homes and commercial premises: taps, toilets, leaks, blockages, radiators and water heaters.

From £75 a job SVC-01 · Reactive

Handyman and small repairs

Doors that stick, shelves to put up, a loose handrail, a patch of wall to fill.

From £65 a visit SVC-06 · Reactive

Painting and decorating

Rooms, communal areas, offices and shopfronts, repainted quickly and tidily.

Quoted per job SVC-02 · Reactive

General building repairs

Repairs to the fabric of the building: walls, render, plaster, paving, fencing and small roof repairs, by experienced builders.

Quoted per job SVC-10 · Planned

Gutters, drains and roofs

Gutter clearing, drain jetting, roof inspections and repairs, on a schedule or when something's overflowing.

From £90 a visit SVC-18 · Projects

Small projects and refurbishments

Projects up to £50,000: changing room refits, office fit-outs, accessible bathrooms and refurbishments, managed by one lead from start to finish.

Quoted per job

Response times

What we commit to.

Priority	What it covers	We attend within
Emergency	Risk to people or the building, insecure premises, no heat in winter, no water or power	4 hours, 24/7
Urgent	Problems affecting use of the property: leaks under control, a broken toilet, faulty lighting	24 hours
Routine	Everything else, booked at a time that suits the tenant or occupier	5 working days

Questions

What people ask us.

Do you work as a subcontractor?

Yes. We work with main contractors on frameworks as well as directly on smaller packages of work.

Can you receive work orders from our system?

Yes. Mend Desk can take orders by email or integration and return completion data and photos.

See Mend Desk working on your portfolio.

A 20-minute call and a live demo. If it fits, we run a 90-day pilot on one building with no platform fee.

Book a demo How Mend Desk works