One number for every tenant on your estate.
For commercial landlords and managing surveyors. Your tenants report issues to Mend Desk, we handle the repairs, and you get a clear record by building and by tenant.
- Start with
- A 90-day pilot, no platform fee
- Emergencies
- Attended within 4 hours, 24/7
- Every job closed with
- Before and after photos
- Covering
- Cheshire and Greater Manchester
We know the problems.
How we look after you.
- Mend Desk for every tenant, in your name or ours
- Each job tagged to a building, unit and service charge heading
- Planned maintenance for shared plant, roofs and grounds
- Small fit-outs and refurbishments between lets
- Reports by building for service charge reconciliation
- Tenants or staff report itBy phone, email, WhatsApp or web form, to a line in your name or ours.
- We triage and priceTrade, urgency and a fixed price from your schedule of rates.
- You approve, or it's automaticUnder your limit it goes ahead; above it you approve on WhatsApp.
- Fixed, photographed, reportedBefore and after photos, and a monthly report by property.
The work we do for you.
Planned preventive maintenance
A maintenance schedule for each building, built from a condition survey: what needs checking, when, and what it costs.
Quoted per siteSVC-01 · ReactiveHandyman and small repairs
Doors that stick, shelves to put up, a loose handrail, a patch of wall to fill.
From £65 a visitSVC-04 · ReactiveElectrical repairs
Electrical repairs and small installations by registered electricians: faulty sockets, lighting, fault-finding and new fittings, certified where required.
From £75 a jobSVC-03 · ReactivePlumbing
Everyday plumbing repairs for homes and commercial premises: taps, toilets, leaks, blockages, radiators and water heaters.
From £75 a jobSVC-18 · ProjectsSmall projects and refurbishments
Projects up to £50,000: changing room refits, office fit-outs, accessible bathrooms and refurbishments, managed by one lead from start to finish.
Quoted per jobSVC-15 · ComplianceFire safety
Fire alarm servicing, fire door inspections, extinguishers and fire risk assessments through accredited partners, with every check logged.
Quoted per siteSVC-11 · PlannedGrounds and external
Grass, hedges, litter, jet washing and winter gritting for communal grounds, business parks, clubs and schools.
Quoted per siteSVC-12 · PlannedCleaning
Regular communal cleaning, end-of-tenancy cleans and builders' cleans after works.
Quoted per siteWhat we commit to.
| Priority | What it covers | We attend within |
|---|---|---|
| Emergency | Risk to people or the building, insecure premises, no heat in winter, no water or power | 4 hours, 24/7 |
| Urgent | Problems affecting use of the property: leaks under control, a broken toilet, faulty lighting | 24 hours |
| Routine | Everything else, booked at a time that suits the tenant or occupier | 5 working days |
What people ask us.
Can jobs be split between landlord and tenant?
Yes. Each job can be marked as landlord, service charge or tenant recharge, and the report splits the costs accordingly.
Do you cover industrial units?
Yes, including roller shutters, yard lighting, drainage and roof repairs on units across the North West.
See Mend Desk working on your portfolio.
A 20-minute call and a live demo. If it fits, we run a 90-day pilot on one building with no platform fee.